Shipping policy
European Region Shipping Policy
Welcome to our Shopify store! To ensure a seamless and efficient shopping experience across Europe, please review the following shipping policy carefully.
Delivery Areas
Our products are available for shipping to most countries within the European Union (EU), including [list major countries like Germany, France, Italy, etc.], as well as non - EU European countries such as the United Kingdom, Switzerland, Norway, and Iceland.
Processing Times
Under normal circumstances, our goal is to process and deliver all orders within 1-3 working days. However, since our products are all hand-made, in case of peak season (such as holidays, major sales activities) or inventory shortage, the processing may take as long as 5-7 working days. If there is a major delay, we will inform you in time by email.
Shipping Costs
Weight - Based Calculation
Shipping fees are calculated based on the weight of your order and the destination country.
• For orders weighing 0 - 1kg, shipping fees range from €[X] to €[X], depending on the destination.
• Orders between 1 - 3kg incur a shipping fee of €[X] - €[X].
• For items over 3kg, please contact our customer service for a customized shipping quote.
Flat - Rate Shipping
Certain product categories offer flat - rate shipping. Regardless of the quantity purchased within these categories, the shipping fee is a fixed €[5.99].
Free Shipping
Enjoy free shipping on all orders within Europe when your total purchase exceeds €[150].
Shipping Options
We partner with leading logistics providers to offer you multiple shipping options:
• Standard Shipping: Provided by reliable carriers like DPD and PostNL, with an estimated delivery time of 7 - 15 business days. Costs are calculated according to the above fee structure.
• Express Shipping: For urgent orders, we offer express services through DHL and FedEx. Delivery typically takes 3 - 7business days, but with a higher shipping cost. Exact fees will be displayed at checkout.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can track your package's status on our website's "Track Order" page or directly on the carrier's official website. This allows you to monitor the progress of your delivery in real - time.
International Shipping (Outside Europe)
If you are located outside of Europe and wish to place an order, please contact our customer service team. International shipping fees, delivery times, and potential customs duties or taxes will be determined based on the specific destination and product details.
Lost or Delayed Packages
If your package is lost or experiences significant delays during transit, please contact our customer service immediately. We will work closely with the shipping carrier to investigate the issue. In the case of a lost package, we will either reship your order or process a refund, depending on your preference.
Returns and Refunds Policy
Return Policy
If you are not satisfied with your purchase, you may request a return within [7] days of receiving the item, subject to the following conditions:
• The product must be in its original condition, with all tags attached, unused, undamaged, and in its original packaging.
Return Process
• Contact our customer service team to initiate the return and obtain a Return Merchandise Authorization (RMA) number.
• Ship the item back to our designated return address, including all original packaging and accessories.
• Once we receive and inspect the returned item, we will process your refund within [15] business days.
Refund Policy
• Refunds will be issued to the original payment method. The refund amount will be the full purchase price of the item, excluding shipping costs (unless the return is due to a product defect).
• If the return is due to a product defect, we will reimburse the return shipping costs and refund the full amount, including the original shipping fee.
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team. We are committed to providing you with the best possible shopping experience across Europe.